April 25th – 26th | Miami

Simultaneous Translation  PT Flag  Spanish flag

Day One
Tuesday April 25th, 2017

Day Two
Wednesday April 26, 2017

08.00
Registration and welcome coffee

Insurance claims as a strategic business asset

08.30
Welcome and opening words from the master of ceremonies

08.40
Perspective of the CEO: The Strategic Value of Effective Claims Management and Operation

Synopsis

  • Understand what a CEO expects from the claims department and from the Claims Director
  • Discuss the key criteria for defining success from the perspective of the management
  • Learn how to overcome the challenges of inspiring and engaging future claims teams

09.20
Subscription and Claims: An Opportunity for Collaboration

Synopsis

  • Understand the often-neglected commercial value of claims
  • Discuss the role of the claims department within the organization and the company’s strategy
  • Understand the crossed functional impact between strategic claims management and business, and vice versa

10.00
Speed Networking

Synopsis

In this popular, effective and stimulating Speed Networking session, you have only two minutes in which to introduce yourself, exchange business cards and agree to meet later during one of the many other, classic networking sessions, befire the bell rings.

You will meet far more people than you would usually meet in a traditional networking session, guaranteed!

10.30
Coffee break and networking

Synopsis

Stay energized and take refreshment while networking with other attendees.

11.00
The Future in a Connected-Worlds from an Automotive Perspective

Synopsis

 

  • Understand how access to real-time data improves the claims process – from FNOL to closure
  • Examine how data collection is directly actionable immediately
  • See how behavior analysis and claims data can be used for predictive analytics and risk management for both insurers and policy-holders
  • Explore future scenarios where insurance telematics data can improve safety and enhance a connected lifestyle

12.00
Lunch and networking

Synopsis

Enjoy lunch and connect with other attendees during this long break.

Developing a customer-centric insurance claims strategy

13.00
Successfully stand out from the crowd in customer service

Synopsis

  • Acquire a consistently speedy service, certainty and better communication between all parties involved
  • Understand how the value chain can work together for the customer’s benefit
  • Focus not only on processes but also on outcomes to achieve tangible improvements and increase customer retention

13.40
The Impact of a Customer-Centric Strategy in Claims

Synopsis

  • Improve the policyholder´s perception and avoid a conflict with uncertainties
  • Take advantage of this event to achieve a closer bond with your customer and how to reassure policyholders after a claim
  • Demonstrate transparency throughout the claim settlement process.

14.20
Networking Coffee

15.00
Efficiently record claims data in your business

  • Ricardo Fú Chief Operating Officer, AIG Seguros Mexico

Synopsis

  • Create a more robust products and risks profile, connecting the fields of insurance claims, underwriting and actuarial practice.
  • Increase transparency and improve communication to avoid lawsuits at the end of the process
  • Define the measurable criteria that will help to improve claims handling and provide value to customers

15.40
Transform your insurance claims processes so they are competitive from underwriting and risk engineering

Synopsis

  • Familiarize yourself with the customer’s needs to improve the experience for both policy holders and beneficiaries
  • Understand insurance claims management as a differentiator in the value proposition and transform it from a back-office function to the centerpiece of your business
  • Undertake specialized management, by including in your value proposition multinational programs and a protective business concept

16.20
Increase Efficiency Through Collaboration and Early Resolution Opportunities

Synopsis

  • Explore the relationship between insurers, brokers and outside counsel as they work together to enhance the efficient delivery of legal services
  • Understand the foundational elements of the relationship to develop innovative collaboration strategies
  • Learn the opportunities to increase the success of early resolution, and considerations for process improvement

17.10
Closing thoughts from the chairman and end of day one